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Thank you for visiting the Alensa web site. Alensa is a part of the Alensa network, providing original, high-quality contact lenses and related products across Europe. This page contains all guidelines, conditions and terms to which you, the consumer, buyer and user of the Alensa web shop, agree to when using our website and when making a purchase here. Upon confirming a purchase on Alensa you will see a tick box signifying that you have read, understood these terms and conditions and that you consequently agree to them. More information or further explanation can be found on various informative pages on Alensa. We reserve the right to refer to further information included on these pages and assume that the customer has read and understood them.
The terms and conditions below are applicable to shopping in the Alensa e-shop.
The terms and conditions define and specify the contractual relationship between the Buyer and the Seller. All contractual relations are governed by the laws of the Czech Republic. If the contractual party is a consumer, all relationships that are not regulated hereby are governed by the Czech Civil Code (Act No. 40/1964 Coll.) and the Consumer Protection Act (Act No. 634/1992 Coll.). If the party entering into the contract is a business, all relationships that are not defined herein are subject to the Czech Commercial Code (Act No. 513/1991 Coll.), all as amended.
The seller reserves the right to cancel orders for more than 10 pieces and refund the buyer.
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All products and services are supplied by the main operator of the Alensa network. Our logistics centres are based in the Czech Republic. Our site Alensa is operated by Alensa s.r.o., registered at the following address:
Alensa s.r.o. Stružky 1326/6 198 00 Praha 9 CZ VAT number: CZ27179681
The Alensa trademark, all content on the website, all promotional material published by the Alensa brand are intellectual property of the main operator of the Alensa network and protected by copyright laws.
Customers are free to use our website either as guests or as registered users. The customer is required to use our site responsibly and correctly, abiding by our terms and conditions. In case of misuse, Alensa has the right temporarily or permanently ban the user from using our website and services.
Alensa allows users to use our website only for lawful purposes: - Local, national, and international law must not be broken - Harm, fraud, unauthorised advertising in any form are prohibited - Sexually explicit content or content that is hateful, offensive, violent, discriminating, harassing, etc. is prohibited - Use under a false identity is not allowed
Users are free to make comments on our website. However, comments must not be intended to harm our reputation or the reputation of others, nor may they be intended to mislead or harass other users.
Users are strictly prohibited from introducing viruses or any other technologically harmful software to our website and from making any form of digital attack on our site or our servers. These forms of misuse are considered criminal offences and will be reported to the authorities. In the case of such an offence, Alensa will fully cooperate with the authorities and will provide them with all information required for full prosecution under the law.
Alensa will not be held accountable in the event that our website suffers damage from malicious software or digital attacks.
The purchase contract is deemed concluded when the Buyer confirms his order within the order form which is available online. By placing an order with Alensa, the Buyer acknowledges that he has read these terms and conditions and complies with them. By completing a purchase and by ticking the box on your order that you have read and understand our terms and conditions, you are verifying that you are of legal age to enter into a binding contract and in possession of a valid prescription for the lenses you are ordering. You hereby confirm that the information you are providing is valid and exactly as prescribed by your eye-care professional. You also confirm that your prescription is less than 12 months old, as required by Irish law. You, the customer, give your consent to our contacting your eye-care professional to verify your prescription information, if necessary. You understand that it is your responsibility to undergo regular eye examinations and maintain an up-to-date prescription. Alensa is not responsible for any consequences as a result of deviation from your prescription.
If the Buyer does not mention explicitly in the field „Note for the Seller“ that he requires a printed proof of purchase and a package leaflet, he agrees that they will be supplied in an electronic form only. Invoices can be downloaded from the user's personal profile on Alensa in the "My Orders" overview after an order has been dispatched. Additionally, invoices can always be obtained by contacting customer service. The Buyer has the possibility to distinguish the delivery address from the invoicing address and attach a note if necessary in the order form. These details are then automatically included in the tax document.
Alensa's address on any invoice will always be the address of the our main operator. This cannot be changed to a local address. Every invoice will be dated on the day the order is shipped and never on the day the order was made. The date on the invoice cannot be altered by Alensa. It is possible to include additional information on an invoice, such as date of birth or the name of a child, for example. However, in order to include this kind of information, the buyer is responsible for writing this in the field "Note for the Seller" when making the order. Invoices will not be amended.
Alensa provides customers with one invoice for every order. If the buyer requires more than one, or different invoices, he/she will be required to make separate orders.
You can choose from the following payments methods to complete your order: - Credit Card: Mastercard, Visa, Discover or American Express - PayPal
All payments will be executed in a safe and secure manner. Your personal information will only be used to establish the payment and will not be passed on to third parties.
If you choose to pay online by credit or debit card, you will be redirected to our partner's secure web page, where you can enter your details to execute the payment. All information you enter here is safely encrypted. Please be aware that this secure payment link is only active for a limited time. If the time has expired, you will need to access your order through your personal account on our website and attempt payment again. If you select PayPal as your method of payment, you will be directed to PayPal's own secure payment page. In case Alensa needs to refund you, this will be done automatically.
All prices for products and delivery displayed in the online shop are inclusive of VAT. Any promotions and discounts are valid for as long as they are mentioned on the Alensa website.
Alensa reserves the right to modify prices, depending on the changing market, competition, demands of the producer, etc. We strive to maintain the lowest prices on the Irish market. Customers are free to make a request to lower prices so long as all condition stated on the # page have been respected.
- First, check with your bank or PayPal account to see if the transaction has gone through and to address any technical issues with your payment. - If your payment was successful but does not appear as paid in our system, please contact us at info@Alensa.com.mt, and we will validate your payment with our accounting department. - If you have issues with the payment page, try accessing your Alensa account from a different browser or device.
Alensa provides free delivery for orders over €70, before any delivery costs have been applied.
Alensa occasionally offers free delivery promotions. Special offers and prices are valid as listed on the Alensa website, in mailing campaigns or on social media at the moment of purchase. The duration and conditions of each promotion will be clearly stated at the time of the promotions. These must be respected in order for the promotion to apply.
Alensa will only ship parcels after payment has been received. You can read more about this on #. Some specific contact lens parameters, due to their rarity, may not be in stock at the moment of purchase. Alensa will reserve these lenses for the customer and immediately order them directly from the producer. Payment is taken at the time of order, not at the time of dispatch. Payment for out-of-stock items must be taken immediately to confirm your reservation of these items.
Please note that, considering the large volume of orders processed by our warehouse, we cannot guarantee the possibility to merge or change finalised orders. If you wish to merge more than one order, or add to or amend a completed order, please contact our customer service immediately, and we will assess the possibility on a case-by-case basis. This is only possible during customer service hours of operation (8am-4pm). Your order is considered complete at the moment of payment. If you wish to add something, you will need to make a new order, and additional, standard delivery charges will apply.
Because Alensa processes a large number of orders every day, the customer is responsible for tracking his own shipment. You will receive a track and trace number allowing you to follow the shipment online. In case you have not received this code in the e-mail confirming that your order has been dispatched, you must contact our customer service. They will provide you with a tracking code upon request.
Some contact lenses with unique parameter combinations might not be in stock. We will reserve these for you and order them directly from the producer. This means they will have a longer estimated delivery time. The dispatching of special contact lenses that are not stocked frequently depends on the delivery conditions of our suppliers and can take up to 2-4 weeks.
When choosing and ordering your lenses, you will be shown an indication of the expected shipping date on the product page. This may change once you have selected the parameters for your contact lenses. The customer is responsible for monitoring this closely during the process of ordering.
After you have selected your specific parameters, you will be shown a new estimated shipping time for those parameters, as shown above. Please note that the „in stock“ info indicates the general availability of a product from our company. It does not necessarily mean that your unique combination will be in stock. Please only refer to the expected shipping date revealed next to the drop-down menus for shipping information pertaining to your specific order. Any expected delay in delivery will be reconfirmed upon continuing to the shopping basket page, and again in the order confirmation e-mail. The customer will be made aware if only part of his order is in stock at the time of order confirmation, and the order will be sent only when all products are available. Alensa has the right to adjust availability and estimated delivery times after the order has been made.
After selecting the correct parameters for each of your desired products and before finalizing and paying for the order, the customer is required pay very close attention to the estimated delivery time for each individual product in his shopping basket.
By confirming and completing payment for the order, the customer agrees that the entire order will be shipped only after all products are in stock. The dispatching of stock products before the dispatching of non-stock products will only be allowed under special circumstances. If desired, the customer can pay an extra delivery fee (equal to regular delivery costs) to receive the stock goods before the non-stock goods.
DHL Express requires a signature upon delivery. Please ensure someone will be present at your delivery address during business hours Monday - Friday. Deliveries are not made on weekends.
We are not responsible for any delay in delivery caused by our logistical partners or situations beyond our control such as weather, holidays, etc. Please bear in mind we are providing an estimated delivery date suggested by our delivery partners. In rare situations, some parcels can arrive outside of the suggested timeframe. To ensure the smoothest possible delivery, please provide your complete address information (street name, house number, postal code and city) and a telephone number so our logistics partners can reach you, if necessary. Once your order has been shipped, you will receive a track and trace number where you can follow your shipment online. Do not hesitate to contact us if you notice any problems in the track and trace. Our customer service representatives will handle your questions promptly and efficiently.
If a parcel cannot be delivered for any reason, it may be held in a local post office or logistics centre for redelivery or collection. If unclaimed, the parcel may be returned to us or destroyed. Therefore, it is the buyer's responsibility to ensure the parcel will be received at the given address and to communicate with the delivery company directly with any inquiries once the parcel is in transit or stored. Destroyed parcels will not be replaced or refunded.
Should a parcel be determined to be lost, missing, or delivered incorrectly, we will initiate a claim with our delivery partner(s) on your behalf. In order to initiate the claim, two confirmations are necessary: 1.) a signed affidavit from the customer stating that the parcel was not received; 2.) verification from the delivery company that the parcel has been mishandled.
Once the claim is in progress, we will quickly issue you a refund or send a new order, as you prefer. We will not process refunds or send new parcels while a current parcel is in transit and until it is officially declared lost by the courier.
Contact lenses and accessories are delivered in a sturdy container of sufficient size to ensure they are delivered undamaged and in good condition. However, if the box is damaged upon delivery, DO NOT ACCEPT the package from the courier, and specify the reason in the delivery protocol, such as „substantial damage to the box,“ „liquid leak“ etc. Please contact us immediately so we can quickly respond to the problem and provide you with a new delivery.
The 365-day warranty period begins when the product is received by the Buyer. If the purchased item, its packaging, or instructions for use attached to it state an expiration date in accordance with special legal regulations, the warranty period shall end on the expiration date. We usually supply contact lenses with an expiration date longer than 24 months. The use-by date is printed on every product and its packaging. If you have any questions about these use-by dates, please contact our customer service help desk at info@Alensa.com.mt.
- Lens boxes must be unopened, undamaged, unused, unmarked and in re-sellable condition* - The products must be purchased from Alensa no longer than one year from the original purchase date *in compliance with EU health and safety regulations
- Exchanging lenses for different parameters - Exchanging for a different product (The customer must order the new product separately and will be issued a refund for the old one when it is returned to us.) - # - Products to be sent for a quality check The customer is required to follow all guidelines stated on the # page when returning a product.
Alensa is not responsible for returns that have not followed the procedure stated here . First, please contact our customer service via the contact form on the website or via mail to explain the reason for returning as well as provide any additional information needed (order number, complete description of the items, etc.) Our staff will review your request to ensure that it meets all exchange criteria and will advise you on how to proceed.
Our customer service representatives strive to reply within 1–2 business days. When your return or exchange has been approved, you will receive a return label. Please, ONLY use this label when returning your parcel.
The return procedure follows 4 steps:
with a return label - 3. Securely pack your parcel and use this label - 4. Ship your parcel back to us
Please, send unopened and undamaged packages of contact lenses (or lens solutions) by post in a sturdy box, not an envelope, to ensure they will not be damaged during transit. Include a proof of purchase from Alensa as well as instructions regarding the expected action. In case you need new parameters, included exact information about this. If you have paid online, the refund will be issued automatically to your PayPal account, or the card from which the payment was made.
The customer bears responsibility for the shipping costs associated with returning the product(s). Alensa does not provide a prepaid option for returns of products ordered incorrectly or no longer needed. However, if Alensa is deemed to be at fault as the seller, any costs for exchanging or returning will be covered. Alensa will send you the new lenses at no additional costs.
Alensa will confirm that we have received your returned items and update you on the status of your new order. We strive to verify all returns within 30 days. Please feel free to contact our customer service if you feel there is any delay.
Please note that the return procedure will take slightly longer when returning sunglasses in their original and undamaged packaging. This is due to the fact that the authenticity and condition of returned sunglasses must first be thoroughly investigated and verified by our main stock department.
The buyer agrees to respect the processing time needed for each return .
Alensa will not accept complaints in cases where the product has already been discarded and cannot be investigated. Please refrain from disposing of suspected faulty products and provide photographic evidence of any visible fault or damage. In case of complaint, the buyer must first notify our customer service department, at which point they will be advised how to proceed. If a product needs to be returned, the customer should follow the procedure stated on our #.
Complaints about TopVue products are usually handled according to the terms of our # as long as all conditions have been met.
Alensa is an online seller dealing in contact lenses and related products, not an optician or professional medical entity . This means that it is legally not possible for us to supply trial lenses or replace individual lenses. Alensa is only able to deal with complete packages.
If you have any complaints about the quality of your lenses (redness, blurred vision, uncomfortable feeling, dryness), we can send the lenses to the manufacturer who will then execute a thorough quality check of the lenses in question. Please note that this process can take up to several months, including shipping time, as we wait on the final result from the producer. Some lenses may need to be sent abroad for analysis, which can also impact length of this process. When a manufacturing error is recognized, we will send you new lenses with the same parameter combination for free. If, however, it is determined there is no manufacturing error, we cannot refund you for the lenses or send a new pair.
If you wish to return a damaged or faulty product, please pack it in a stiff box and send it by registered post. This is to prevent damage during transport. Lenses that have been further damaged in transit will not be accepted, refunded, nor replaced. In order for the producer to perform a complete check, you will need to send the lenses and ALL packaging, including original box and any remaining, unopened blisters printed with the products' LOT number. If you wish to return any contact lens that has been unpacked (or used), it should be prevented from drying out during transport. Place the lens in a case with solution and close it firmly. As each return case is unique, we advise that you to contact our customer service help desk beforehand to stipulate the exact details of the return (how many lenses will be returned, was the package opened or unopened, will the box be included in the return, communication of the LOT number, ...) at info@Alensa.com.mt. The item(s) you wish to return should be accompanied by a letter describing the product’s fault and the expected result (a refund by the producer or replacement lenses). Complaints and requests for refunds or exchanges must be made within 6 months of receipt of goods. A quality check by the manufacturer can take up to several months. Alensa will not be able to take action until the producer has given us the final report of the quality check.
Switching to a new brand of contact lenses, even if recommended by a specialist, carries a risk that this new brand may not fit the wearer. The seller is not liable for any medical complications or discomfort that can result from wearing an unprescribed brand of lenses. Always consult with your ophthalmologist or optician before attempting new lenses. Each user can have a different experience with the same type of lenses. Alensa does not take responsibility for any problems experienced with lenses bought without consulting an optician or doctor beforehand. Customers are always expected to be in possession of a valid prescription and to purchase only the lenses that have been prescribed by their eye-care professional, without deviation. This also applies to lens solutions, eye drops and sprays.
We only exchange or refund contact lenses or other products if the packaging is unopened and undamaged.
The ultimate effect of wearing coloured lenses is very subjective and may vary according to numerous conditions and influences. First, the effect will be influenced by the pigmentation of your eyes. Second, it can be influenced by external factors, such as light conditions, make-up and clothing choices. Furthermore, the type of coloured lenses (enhancing or opaque) may produce a different result on the coverage of your natural eye colour. Because it is impossible to predict the result for each individual, we do not provide refunds on coloured lenses on the basis of dissatisfaction with appearance. The customer agrees, upon purchase, that coloured lenses are non-refundable, unless a manufacturing error or defect is recognised by the manufacturer.
Alensa reserves the right to alter the content of our website at any given time. We aim to provide our customers with up-to-date information, but cannot be held accountable for temporarily misrepresented info or mistakes. This also applies to technical problems caused by malicious attacks or software (viruses, hackers, etc.). If you find any issues with our website or its content, please notify our customer service so that we can rectify these issues.
Comments made by customers on our website do not represent the views, opinions, or positions of Alensa and must be considered subjective. Such comments must not be interpreted as guidelines or advice in any way. Alensa will attempt to edit, correct, or address any potentially misleading or incorrect information. Problematic or abusive users will be dealt with.
The consumer has the right to demand Alternative Dispute Resolution if they are not satisfied with the result of a complaint or if they believe that the seller violated their consumer rights. They can contact the seller by email on info@Alensa.com.mt. If the seller refuses to conduct the correction or does not reply to the query within a 30-day period, the consumer has the right to submit a complaint to an Alternative Dispute Resolution entity (ADR entity), legally bound by Irish and European Union law (S.I. no. 343 of 2015). The complaint can be submitted as detailed in Irish and European Union law (S.I. no. 343 of 2015).
The consumer can also submit a complaint online via the European Online Dispute Resolution platform (ODR platform) - http://ec.europa.eu/…index_en.htm.
The definition of ‘consumer’ for the purposes of Alternative Dispute Resolution covers natural persons who are acting outside their trade, business, craft or profession. However, if the contract is concluded for purposes partly within and partly outside the person’s trade (dual purpose contracts) and the trade purpose is so limited as not to be predominant in the overall context of the supply, that person should also be considered as a consumer. Alternative Dispute Resolution shall apply to procedures for the out-of-court resolution of disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader and a consumer. Alternative Dispute Resolution shall apply to long-distance purchase contracts only. Alternative Dispute Resolution shall not apply to disputes where the value of the claim does not exceed €20. The ADR entity can apply a nominal fee to the consumer for filing the complaint which cannot exceed €5 including VAT.
Under EU law, everyone has the right to withdraw from a contract within 14 days of receipt of the goods. In the event of withdrawal from the contract, the Buyer must observe the following conditions:
The goods must not be used or damaged. The original packing must not be opened. If the consumer opens the original packing, then the product can no longer be used for hygiene and safety reasons. Such a product is no longer re-sellable and cannot be returned. This excludes sunglasses and glasses frames. If you would like to return or exchange sunglasses or glasses frames within 14 days from your date of receipt of the goods, we require that you return the complete product, including glasses case, outer box, inserts, cleaning cloths, and any identifying stickers or tags. The product is considered incomplete without all of these items, and as such, and a return or exchange will not be made. Thank you for your understanding and compliance.
Please enclose the proof of purchase issued by Alensa, its copy or your order number. Don't forget to include your bank account number, if necessary.
Please send the returned goods in a stiff, cardboard box rather than an envelope (even if it is an anti-shock envelope). If the shipment suffers damage during transport, we are not obliged to accept it. In the event of withdrawal from the contract, if the Buyer observes the conditions above, he will receive a full refund including the original shipping costs. The Buyer shall bear only the costs incurred in returning the goods. The refund will be credited to the customer's account within 2–10 days of receipt of the returned goods in a resellable condition.
If all necessary conditions have been met, the buyer will be issued a full refund. The shipment expenses for the return are the responsibility of the buyer. All returns must be processed in accordance with the information and conditions stated on our #.
The Alensa company, the operator of the Alensa e-shop, collects only the contact details necessary for shipping goods and communicating with customers: specifically, the customer's name and surname, address, telephone number and e-mail address. The Buyer agrees that these details may be used by the Seller for the purpose specified above. During the ordering process, and upon agreeing with our Terms & Conditions, the Buyer gives his consent that we may create a customer account for him automatically, and that he will automatically be registered to receive communication regarding order status and marketing initiatives. This information will not be disclosed to third parties except for shipping companies.
In order to improve our website and your shopping experience we use cookies. These cookies contain information sent to your computer or device, and they are not able to read your personal information. By allowing us to use cookies we can identify the device you are using, we cannot identify individuals by using cookies.
We use three different types of cookies for optimizing your online shopping experience : (1) Temporary cookies track your visits on our website to analyse different usage patterns. They allow us to gather data to optimize our website by personalizing and improving the usage structure. These cookies are automatically deleted after you leave our page. (2) Permanent cookies stay on your computer for a longer time to enable personalisation and registration services for future visits. These cookies are automatically deleted after a certain period of time, they can also be manually deleted by the user at any time. (3) Third parties cookies are used by our partners and provide us with information about your interests in certain products and pages. They don’t save any personal data but instead information is stored under unidentifiable pseudonyms. These cookies are saved to your computer and are being automatically deleted after a certain period of time.
Cookies are accepted by default by most browsers and you can individually allow/deny them in your security settings. Please be aware that the disabling of cookies can lead to unavailability or incomplete functionality of certain parts of our website.
We would like to stress that data saved in cookies will not be linked to your personal data unless we specifically ask you for consent (for example to save your address so we can ship you the products).
By continuing on our website you agree that you are happy with the usage of cookies to optimize your shopping experience. If you are not satisfied with our cookie policy we advise you to; either stop using this website, delete the cookies after browsing the website or use your browser’s anonymous setting to continue on our website.
Namen politike zasebnosti je seznaniti, posameznike, stranke, uporabnike storitev, sodelavce, zaposlene in druge osebe (v nadaljevanju: »posameznik«), ki sodelujejo s podjetjem VALLIS MG d.o.o., Poslovna cona Žeje pri Komendi, Pod kostanji 6, 1218 Komenda (v nadaljevanju: »podjetje«) o namenih in pravnih podlagah ter pravicah posameznikov glede obdelave osebnih podatkov, ki jih izvaja naše podjetje.
V podjetju osebne podatke obdelujemo v skladu z evropsko zakonodajo, veljavno slovensko zakonodajo s področja varstva osebnih podatkov (Zakon o varstvu osebnih podatkov) ter področno zakonodajo, ki nam daje pravno podlago za obdelavo osebnih podatkov.
Vsaka sprememba tega dokumenta bo objavljena na naši spletni strani. Z uporabo spletne strani potrjujete, da ste seznanjeni s celotno vsebino politike zasebnosti.
Upravljalec osebnih podatkov:
VALLIS MG d.o.o.
Poslovna cona Žeje pri Komendi
Pod kostanji 6
1218 Komenda
Spletna stran: www.alensa.si
e-pošta: info@alensa.si
Telefon: 01 7774 367
Podjetje zbira in obdeluje vaše osebne podatke na naslednjih pravnih podlagah:
Podjetje obdeluje osebne podatke pri spletnem poslovanju v okviru spletne trgovine. Za izvedbo nakupa je nujna registracija. Ko uporabnik registrira uporabniški račun, s podjetjem sklene pogodbo o zagotavljanju storitev registriranim uporabnikom. Vrste osebnih podatkov, ki se pri registraciji uporabniškega računa obdelujejo so: ime, priimek, naslovi za dostavo, elektronski naslov, telefonska številka, podatki o naročenih/kupljenih izdelkih, podatki o priljubljenih izdelkih, podatki o plačilih, podatki o pridobljenih popustih oziroma drug podatek, ki ga uporabnik posreduje v svoj profil.
V uporabniškem profilu se zabeležijo tudi parametri nakupa, ki omogočajo posamezniku lažji naslednji nakup, tako da se zabeleži npr. dioptrija ali poseben izdelek, ki ga bo posameznik predvidoma periodično kupoval.
V primeru registracije uporabniškega računa se osebni podatki shranjeni v uporabnikovem profilu. Poleg zgoraj navedenih namenov, se obdelujejo tudi za namene avtomatiziranega izpolnjevanja podatkov za izvedbo naročil, prikazovanja zgodovine nakupov, za namen ocenjevanja ponudbe, izboljšanja storitev in ponudbe spletne trgovine, dviga zadovoljstva kupcev ter za namene proučevanja uporabniških navad in za namen oblikovanja posebnih ponudb in ugodnosti namenjenih zgolj registriranim uporabnikom.
Pravna podlaga za obdelavo podatkov je pogodba. Rok hrambe je do izpolnitve namena pogodbe oz. do 6 let po prenehanju pogodbe, razen v primerih, ko pride med posameznikom in podjetjem do spora v zvezi s pogodbo. V takem primeru hrani podjetje podatke še 10 let po pravnomočnosti sodne odločbe, arbitraže ali sodne poravnave ali, če sodnega spora ni bilo, 6 let od dneva mirne razrešitve spora.
Podjetje lahko, na podlagi opravljanja zakonite dejavnosti, stranke, kupce in uporabnike storitev na njihov elektronski naslov obvešča o svojih o storitvah, dogodkih, izobraževanjih, ponudbah in drugih vsebinah. Posameznik lahko kadarkoli zahteva prekinitev tovrstnega komuniciranja in obdelave osebnih podatkov ter prekliče prejemanje sporočil z uporabo povezave za avtomatsko odjavo v vsakokratni elektronski novici, ali nam pošlje elektronsko sporočilo z vsebino “ODJAVA“ na elektronski naslov info@alensa.si. Če posameznik ne želi več prejemati obvestil po telefonu, nam to lahko javi na telefonsko številko: 01 7774 367.
Pravni podlagi za obdelavo podatkov sta zakoniti interes in privolitev.
Podatki se bodo obdelovali do preklica prejemanja sporočil, oziroma do umika privolitve, oziroma do izpolnitve namena obdelave. Preklic privolitve ne vpliva na zakonitost obdelave na podlagi privolitve pred njenim preklicem.
Podjetje lahko v primeru nagradnih iger oziroma spletnih akcij javno objavi ime in priimek tekmovalcev oziroma zmagovalcev na svoji spletni strani.
Pravna podlaga za obdelavo osebnih podatkov je pogodba. Rok hrambe je do izpolnitve namena pogodbe oz. do 6 let po prenehanju pogodbe, razen v primerih, ko pride med posameznikom in podjetjem do spora v zvezi s pogodbo. V takem primeru hrani podjetje podatke še 10 let po pravnomočnosti sodne odločbe, arbitraže ali sodne poravnave ali, če sodnega spora ni bilo, 6 let od dneva mirne razrešitve spora.
V določenih primerih, kadar posameznik s podjetjem vzpostavi stik preko telefonske številke, podjetje z namenom zagotavljanja dokazov o poslovni komunikaciji oziroma ugotavljanja strank in dejstev ter okoliščin obravnavanih zadev, snema telefonske pogovore. Posameznik je o tem izrecno obveščen pred začetkom telefonskega pogovora. Snemanje telefonskih pogovorov se izvaja v skladu z zakonom, ki ureja elektronske komunikacije.
Pravna podlaga za obdelavo osebnih podatkov je zakoniti interes. Rok hrambe posnetkov pogovorov je do izpolnitve namena oz. največ 6 mesecev.
Na podlagi zakonitega interesa obdelujemo osebne podatke, kadar je to nujno potrebno za preprečevanje zlorab. Na podlagi zakonitega interesa osebne podatke obdelujemo po zaključku pogodbenega razmerja, v obdobju, ko je mogoče uveljavljati pravne zahtevke po pogodbi.
V primerih, ko posameznik s podjetjem sklene pogodbo, ta predstavlja pravno podlago za obdelavo osebnih podatkov. Osebne podatke smemo tako obdelovati za sklenitev in izvajanje pogodbe, kot je npr. prodaja blaga in storitev, sodelovanje v različnih programih ipd. Če posameznik osebnih podatkov ne posreduje, podjetje ne more skleniti pogodbe, prav tako podjetje ne more izvesti storitve oziroma dostaviti blaga ali drugih produktov v skladu s sklenjeno pogodbo, saj nima potrebnih podatkov za izvedbo. Na tej podlagi obdelujemo samo in izključno tiste osebne podatke, ki so potrebni za sklenitev in pravilno izvajanje pogodbenih obveznosti.
Pravna podlaga za obdelavo podatkov je pogodba.
Rok hrambe je do izpolnitve namena pogodbe oz. do 6 let po prenehanju pogodbe, razen v primerih, ko pride med posameznikom in podjetjem do spora v zvezi s pogodbo. V takem primeru hrani podjetje podatke še 10 let po pravnomočnosti sodne odločbe, arbitraže ali sodne poravnave ali, če sodnega spora ni bilo, 6 let od dneva mirne razrešitve spora.
Podjetje lahko osebne podatke obdeluje tudi na podlagi zakonitega interesa, za katerega si prizadeva. Slednje ni dopustno, kadar nad takimi interesi prevladajo interesi ali temeljne pravice in svoboščine posameznika, na katerega se nanašajo osebni podatki, ki zahtevajo varstvo osebnih podatkov. V primeru uporabe zakonitega interesa podjetje opravi presojo skladno z zakonodajo. Obdelava osebnih podatkov posameznikov za namene neposrednega trženja se šteje za opravljeno v zakonitem interesu. Podjetje lahko obdeluje osebne podatke posameznikov, ki jih je zbralo iz javno dostopnih virov ali v okviru zakonitega opravljanja dejavnosti, tudi za namene ponujanja blaga, storitev, zaposlitev, obveščanja o ugodnostih, dogodkih ipd. Za dosego teh namenov lahko podjetje uporablja navadno pošto, telefonske klice, elektronsko pošto in druga telekomunikacijska sredstva. Za namene neposrednega trženja lahko podjetje obdeluje naslednje osebne podatke posameznikov: ime in priimek posameznika, naslov stalnega ali začasnega prebivališča, telefonsko številko in naslov elektronske pošte. Navedene osebne podatke lahko za namene neposrednega trženja podjetje obdeluje tudi brez izrecne privolitve posameznika. Posameznik lahko kadarkoli zahteva prekinitev tovrstnega komuniciranja in obdelave osebnih podatkov ter prekliče prejemanje sporočil preko povezave za odjavo v prejetem sporočilu ali posreduje zahtevek po elektronski pošti ali z redno pošto na naslov podjetja.
Pravna podlaga za obdelavo podatkov je zakoniti interes. Podatki se bodo obdelovali do preklica prejemanja sporočil, oziroma do izpolnitve namena obdelave. Preklic ne vpliva na zakonitost obdelave na podlagi privolitve pred njenim preklicem.
Če podjetje nima pravne podlage izkazane na osnovi zakona, pogodbene obveznosti, zakonitega interesa ali zaščite življenja posameznika, sme posameznika zaprositi za privolitev oz. soglasje. Tako lahko obdeluje določene osebne podatke posameznika tudi za naslednje namene, kadar posameznik poda za to soglasje:
Če posameznik poda soglasje za obdelavo osebnih podatkov in v nekem trenutku tega več ne želi, lahko zahteva prekinitev obdelave osebnih podatkov z zahtevkom po elektronski pošti ali z redno pošto na naslov podjetja.
Izjemoma lahko podjetje zavrne zahtevo za izbris iz razlogov iz Splošne uredbe: uresničevanje pravice do svobode izražanja in obveščanja, izpolnjevanje pravne obveznosti obdelave, razlogi javnega interesa na področju javnega zdravja, nameni arhiviranja v javnem interesu, znanstveno- ali zgodovinsko raziskovalne nameni ali statistični nameni, izvajanje ali obramba pravnih zahtevkov.
Pravna podlaga za obdelavo podatkov je privolitev. Podatki se bodo obdelovali do preklica oziroma do umika privolitve oziroma do izpolnitve namena obdelave. Preklic privolitve ne vpliva na zakonitost obdelave na podlagi privolitve pred njenim preklicem. Po prejemu preklica ali zahteve za izbris se podatki izbrišejo najkasneje v 15 dneh. Podjetje lahko te podatke izbriše tudi pred preklicem, kadar je bil dosežen namen obdelave osebnih podatkov ali če tako določa zakon.
Podjetje lahko obdeluje osebne podatke posameznika, na katerega se nanašajo osebni podatki, v kolikor je to nujno za zaščito njegovih življenjskih interesov. V nujnih primerih lahko podjetje poišče osebne podatke posameznika, preveri ali ta oseba obstaja v njegovi zbirki podatkov, preuči njegovo anamnezo, predpisana zdravila in izdelke ali naveže stik s posameznikom oz. z njegovimi svojci, za kar podjetje ne potrebuje posameznikove privolitve. Navedeno velja le v primeru, ko je to nujno potrebno za zaščito življenjskih interesov posameznika.
Podjetje bo hranilo osebne podatke le toliko časa, dokler bo to potrebno za uresničitev namena, zaradi katerega so bili osebni podatki zbrani in obdelovani. V kolikor podjetje podatke obdeluje na podlagi zakona, jih bo hranilo za obdobje, ki ga predpisuje zakon. Pri tem se nekateri podatki hranijo v času sodelovanja s podjetjem, nekatere podatke pa je treba hraniti trajno. Osebne podatke, ki jih podjetje obdeluje na osnovi pogodbenega odnosa s posameznikom, podjetje hrani za obdobje, ki je potrebno za izvršitev pogodbe in še 6 let po njenem prenehanju, razen v primerih, ko pride med posameznikom in podjetjem do spora v zvezi s pogodbo. V takem primeru hrani podjetje podatke še 10 let po pravnomočnosti sodne odločbe, arbitraže ali sodne poravnave ali, če sodnega spora ni bilo, 5 let od dneva mirne razrešitve spora. Tiste osebne podatke, ki jih podjetje obdeluje na podlagi osebne privolite posameznika ali zakonitega interesa, bo podjetje hranilo do preklica privolitve ali do zahteve za izbris podatkov. Po prejemu preklica ali zahteve za izbris se podatki izbrišejo brez nepotrebnega odlašanja. Podjetje lahko te podatke izbriše tudi pred preklicem, kadar je bil dosežen namen obdelave osebnih podatkov ali če tako določa zakon. V primeru uveljavljanja pravic posameznika podjetje hrani osebne podatke tega posameznika, dokler o zadevi ni pravnomočno odločeno, po pravnomočnosti pa skladno s pravnomočno odločitvijo v zadevi.
Izjemoma lahko podjetje zavrne zahtevo za izbris iz razlogov, kot so: uresničevanje pravice do svobode izražanja in obveščanja, izpolnjevanje pravne obveznosti obdelave, razlogi javnega interesa na področju javnega zdravja, nameni arhiviranja v javnem interesu, znanstveno- ali zgodovinsko raziskovalni nameni ali statistični nameni, izvajanje ali obramba pravnih zahtevkov. Po preteku obdobja hrambe mora podjetje osebne podatke učinkovito in trajno izbrisati ali anonimizirati, tako da jih ni več mogoče povezati z določenim posameznikom.
Med uporabnike podatkov sodijo pogodbeni obdelovalci, ki jih najamemo, da za nas opravljajo določene obdelave osebnih podatkov. Sodelujemo predvsem z vzdrževalci infrastrukture, vzdrževalci informacijskih sistemov, ponudniki e-poštnih in SMS storitev in ponudniki programske opreme, storitev v oblaku, ponudniki družabnih omrežij, ponudniki računovodskih storitev, ponudniki oglaševalskih orodij in ponudniki klicnega centra za upravljanje in snemanje klicev.
Sodelujemo tudi s ponudniki, ki so nujni za zagotavljanje storitev in nastopajo v vlogi samostojnih upravljalcev, kot so ponudniki opravljanja s plačilnimi sistemi, transportni in dostavni ponudniki.
Posameznik ima pravico zahtevati dodatne informacije o tem, katerim (zunanjim) uporabnikom so bili sporočeni vaši osebni podatki in kateri podatki so bili posredovani. Seznam pogodbenih obdelovalcev in drugih samostojnih upravljavcev se redno posodablja TUKAJ.
Podatki o povezanih družbah skupine
Osebnih podatkov ne iznašamo v tretje države (države izven članic EU ter Islandije, Norveške in Liechtenstein) in v mednarodne organizacije, razen v primerih uporabe družabnih omrežij, ko se podatki lahko izvažajo v ZDA, pri čemer so razmerja s pogodbenimi obdelovalci iz ZDA urejena na podlagi standardnih pogodbenih klavzul, ki jih je sprejela Evropska komisija in/ali zavezujočih poslovnih pravil potrjenih s strani EU.
Avtomatiziranega sprejemanja odločitev, kakor tudi oblikovanja profilov, ne izvajamo.
Naša spletna stran deluje s pomočjo t.i. piškotkov (angl. cookies), ki so pomembni za zagotavljanje spletnih storitev, uporabljajo pa se za shranjevanje podatkov o stanju posamezne spletne strani, za pomoč pri zbiranju statistik o uporabnikih in obiskanosti spletnega mesta, itd. Spletna stran uporablja nujne piškotke, ki se naložijo takoj, za vse ostale piškotke pa potrebujemo vašo privolitev, ki jo lahko kadarkoli spremenite. Piškotke, ki jih brskalnik shrani, lahko posameznik izbriše.
Seznam aktualnih piškotkov si lahko preberete na naši spletni strani. Kliknite TUKAJ in preverite Nastavitve piškotkov.
Podjetje skrbi za informacijsko varnost in varnost infrastrukture (prostorov in aplikativno sistemske programske opreme). Naši informacijski sistemi so med drugim zaščiteni s protivirusnimi programi in požarnim zidom. Uvedli smo ustrezne organizacijsko tehnične varnostne ukrepe, namenjene varstvu osebnih podatkov pred naključnim ali nezakonitim uničenjem, izgubo, spreminjanjem, nepooblaščenim razkrivanjem ali dostopom ter pred drugimi nezakonitimi in nepooblaščenimi oblikami obdelave. V primeru posredovanja posebnih vrst osebnih podatkov, jih posredujemo v šifrirani obliki in zaščiteni z geslom.
Posameznik je sam odgovoren, da svoje osebne podatke posreduje varno in da so posredovani podatki točni in verodostojni.
Posameznik, na katerega se nanašajo osebni podatki, ima pravico zahtevati dostop do osebnih podatkov in popravek ali izbris osebnih podatkov ali omejitev obdelave v zvezi z njim ter pravico do ugovora obdelavi in pravico do prenosljivosti podatkov. Zahteva posameznika se obravnava skladno z določbami Splošne uredbe.
Vse navedene pravice in vsa vprašanja, lahko uveljavljate z zahtevkom, poslanim na naš naslov. Na vaš zahtevek bomo odgovorili brez nepotrebnega odlašanja, najkasneje v enem mesecu po prejemu zahteve. Ta rok se lahko ob upoštevanju kompleksnosti in števila zahtev podaljša za največ dva dodatna meseca. O tem boste obveščeni, skupaj z razlogi za zamudo. Uveljavljanje pravic je za vas brezplačno, vendar pa vam lahko zaračunamo razumno plačilo, če je zahteva očitno neutemeljena ali pretirana, zlasti, če se ponavlja. V takšnem primeru lahko zahtevo tudi zavrnemo. V tem primeru vas bomo seznanili z razlogi za zavrnitev ter z vašo pravico do pritožbe pri nadzornem organu. V primeru dvoma o vaši identiteti lahko od vas zahtevamo dodatne informacije, ki jih potrebujemo za ugotovitev vaše identitete.
Pravico do vložitve pritožbe pri nadzornem organu lahko uveljavljate pri:
Informacijskemu pooblaščencu Republika Slovenija na naslovu Dunajska 22, 1000 Ljubljana (e-naslov: gp.ip@ip-rs.si, spletna stran: www.ip-rs.si).
Politika zasebnosti velja od 25. 5. 2018. Zadnje spremembe 1. 6. 2024.
VALLIS MG
